Shipping policy

Thank you for shopping with Power Brands India.

We are committed to delivering your orders safely and on time across India.

Order Processing Time

  • All orders are usually processed within 1–3 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During high-demand periods, festive sales, or promotional campaigns, processing time may be slightly extended.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–12 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, operational delays, or other external factors.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • We may offer free shipping on selected products, offers, or order values.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp on your registered contact details.

Customers can track their shipment using the tracking link provided.

Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information.

Power Brands India will not be responsible for delivery failures or delays caused by:

  • Incorrect address
  • Incorrect phone number
  • Incomplete shipping details
  • Customer unavailable during delivery attempts

Additional shipping charges may apply for re-dispatch in such cases.

Delayed or Failed Deliveries

While we aim to deliver orders within the estimated timeline, delays may occur due to:

  • Courier partner issues
  • Natural disasters or weather conditions
  • Government restrictions
  • High shipment volumes
  • Remote delivery locations

Power Brands India shall not be held liable for delays caused by circumstances beyond our control.

Damaged Parcel During Delivery

If you receive a damaged product, an unboxing video is mandatory to claim a replacement.

  • The video must be recorded from the beginning without cuts or edits.
  • Claims without an unboxing video will not be accepted.
  • The issue must be reported within 24 hours of delivery.

For more details, please refer to our Refund & Return Policy.

Undelivered / RTO (Return to Origin) Orders

If an order is returned back to us due to:

  • Customer unavailable
  • Incorrect address
  • Repeated delivery failures
  • Refusal to accept order

The customer may be required to pay additional shipping charges for re-shipping the order.

Refunds for RTO orders will be handled at the sole discretion of Power Brands India.

Contact Us

For shipping-related queries, contact us:

Website: astrocart.co
Email: contact.astrocart@gmail.com

Address:
Plot No 10/1, Kh No 132,
Street No 9, Wazirabad Village,
New Delhi, Delhi – 110084, India

Support Hours: Monday to Saturday, 10 AM – 7 PM IST